I focus on three areas that usually drive the biggest impact for SMEs. You can work with me on one area or across all three.
Operational Excellence and Fractional COO
For owners and CEOs who need experienced operational leadership without a full time COO.
I help you turn strategy into a clear plan, create simple metrics and forums so teams know what to focus on, and unblock recurring issues in fulfilment, service and handovers.
Typical engagement: 1 to 2 days a week for 3 to 6 months.
For businesses that need to be trusted by customers, regulators and investors.
I help you design and implement ISO and SOC 2 aligned systems, prepare for audits without drowning the team in paperwork and apply AI in a safe, useful way in your operations.
Use AI and workflow automation safely to take noise out of day-to-day operations. I help you spot realistic use cases, put guardrails in place, and build small automations that your team can own, not a vendor.
Typical projects include:
Turning messy email and spreadsheet work into simple automated workflows
Using tools like Copilot to draft reports, SOPs and communications with human review
Connecting systems with Zapier so data moves efficiently and accurately